At this time, Swagg Station Drip Boutique does not accept returns or exchanges, ALL SALES ARE FINAL. If you received an item that was damaged or defective, please contact us at within 3 days of delivery of your order with a picture and we will be happy to review your order for a resolution. We are not responsible for lost or damaged items caused by the shipping provider. If your item is returned to sender due to an address error , you will be responsible to pay for the re-shipment of your order.